This agreement applies as between you, the User of this website and GetPlumb, the owner(s) of this website. Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the website. If you do not agree to be bound by these terms and conditions, you should stop using the website immediately.
- Definitions and Interpretation
In this Agreement the following terms shall have the following meanings:
“Content” means any text, graphics, images, audio, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this website;
“GetPlumb” means GetPlumb Reading LTD of No 5, Trafford Road, Reading, RG1 8JP United Kingdom;
“Service” means collectively any online facilities, tools, services or information that GetPlumb makes available through the website either now or in the future;
“System” means any online communications infrastructure that GetPlumb makes available through the website either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;
“User” / “Users” means any third party that accesses the website and is not employed by GetPlumb and acting in the course of their employment; and
“Website” means the website that you are currently using (www.getplumb.co.uk).
- Intellectual Property
- All Content included on the website, unless uploaded by Users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of GetPlumb, our affiliates or other relevant third parties. By continuing to use the website you acknowledge that such material is protected by applicable United Kingdom and International intellectual property and other relevant laws.
- You may not reproduce, copy, distribute, store or in any other fashion re-use material from the website unless otherwise indicated on the website or unless given express written permission to do so by GetPlumb.
- Links to Other websites
This website may contain links to other sites. Unless expressly stated, these sites are not under the control of GetPlumb or that of our affiliates. We assume no responsibility for the content of such websites and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to another site on this website does not imply any endorsement of the sites themselves or of those in control of them.
- Links to this website
Those wishing to place a link to this website on other sites may do so only to the home page of the site www.getplumb.co.uk without prior permission.
- Products Descriptions And Prices
- We do our best to ensure that the information about Products is accurate and up-to-date. However we do not guarantee that there will be no errors in the description and/or pricing of the Products, or that Products will always be available if you wish to place an Order to purchase them.
- Also, the colours you see on your screen may depend on your computer system and settings, so we cannot guarantee that your computer will accurately display such colours.
- We reserve the right to modify the information about Products displayed on our Site, including as regards prices, description and availability. However, such changes will not affect Orders for which you have already received an Order Receipt email.
- Purchases on the Website
- To complete a purchase, you first have to place an Order for Products. Then, this Order has to be accepted by us.
- To place an Order you must be 18 years of age or over. To place an Order you will have to select the Products on the Site, select your preferred shipping method and, if you like, other optional services, and finally click on the “CONFIRM” button. We will not accept Orders placed in any way other than as detailed above.
- When you place the Order through the Site you will receive an automated email confirming receipt of your Order. The Order Receipt email contains full details of your Order (such as Order No., information on Products, prices, your shipping address, delivery costs and other). Please note the Order Receipt email is NOT already an acceptance of your Order.
- When your Order is accepted by us, we send you an email confirming that all, or part, of the Products have been shipped ("Shipping Confirmation email").
- Once you receive the Shipping Confirmation email, your Order has been finally accepted by us and the purchase contract between you and us is concluded in relation to the Products actually shipped. Such a contract is composed by: your Order; our Order Receipt and Shipping Confirmation emails; the then current Terms and Conditions shall apply.
- When Orders are not accepted
- While we do our best to always accept Orders, we could however refuse an Order in certain cases, for example if:
- you provide us with incomplete, incorrect or fraudulent information regarding your identity, age, payment details, billing information, shipping address;
- we discover that there was an error on our Site relating to the Products you ordered, for example as regards the price or description displayed;
- the Products you ordered are unfortunately out of stock or no longer available;
- If we cannot accept your Order we will contact you by email as soon as possible but in any case no later than 30 days from the date of your Order. If we cannot accept your Order because the Products are no longer available, or because of an error in the price and/or other information on our Site, we will refund you any money you may have already been charged for such Products.
- Return Policy
- We hope your order meets your expectations, however if you are dissatisfied with your order, or change your mind, you can return it for an exchange or refund (within 14 days from the date of dispatch).
- Please contact our Customer Service team per email within 14 days of your original order shipment date, quoting your order number and we will explain how to return your product(s). Please note we can only offer a refund if returned within 30 days from the date of dispatch.
- Products must be returned in their original condition and unfortunately, we are unable to accept items back that have been opened or used, unless the product is damaged or defective.
- Unfortunately, your original delivery cost will not be refunded. Your return request will be processed promptly and are processed within 6 working days of receipt.
- Once your return has been processed, an email will be sent to confirm the completion of your refund or exchange.
- Refunds will only be made against the original credit/debit card used.
- Once we receive and inspect your return, we will send you an email to confirm that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. When you return a product or products, we recommend you use a trackable shipping service or purchase shipping insurance. We cannot guarantee that we will receive your returned item
- No Products may be returned to GetPlumb without the prior Agreement in writing of GetPlumb. Subject thereto any Products returned which GetPlumb is satisfied were supplied subject to defects of quality or condition which would not be apparent on inspection shall either be replaced free of charge or, at GetPlumb's sole discretion GetPlumb shall refund or credit to the Customer the price of such defective Products but GetPlumb shall have no further liability to the Customer.
- GetPlumb shall be under no liability in respect of any defect arising from fair wear and tear, or any wilful damage, negligence, subjection to normal conditions, failure to follow GetPlumb's instructions (whether oral or in writing), misuse or alteration of the Products without GetPlumb's approval, or any other act or omission on the part of the Customer, its employees or agents or any third party.
- Subject as expressly provided in this Agreement, and except where the Products are sold under a consumer sale, all warranties, conditions or other terms implied by statute or common law are excluded to the fullest extent permitted by law.
- The Customer shall be responsible to ensure that, except to the extent
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